Thank you for considering our repair services! To ensure your items arrive safely and efficiently, please follow the guidelines below for proper packaging.
Free Shipping Labels
- We can provide free shipping labels for customers within the Australia to cover the shipping costs for most Robot Vacuums and Dyson's sent in for repair. To obtain your free shipping label, simply fill out the Repair Form located in the repair services section of our website.
Important Packaging Guidelines
- Proper packaging is essential. Inadequately packaged items may incur additional fees from the post service, which will be added to your repair bill.
- If you choose to send your items in your own box or wish to add insurance to your shipment, you must use your own shipping label.
- Obtain a carton from Australia post, Original carton the machine came in the first place or any other carton but making sure its too lose and will move around too much. Don't worry about sending any accessories as we have everything available already in our workshop. Also we cannot guarantee to send the original carton back.
If you have any questions or need further assistance, don’t hesitate to reach out to us via email!